Customer Reviews
4.6 out of 91 reviews
- 77% recommend this product
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Showing 1-30 of 91 reviews
Mar 25, 2024
QUESTIONABLE QUALITY-EXPENSIVE FOR WHAT YOU GET!
My wife and I had a Tuff Shed installed. After installation, the door sagged and the shed was out of level. Now the door leaks after every rain storm and the shed is again out of level. I called Tuff Shed customer service, and I am still waiting for them to respond. If they don't, I will fix the from door leak and level the shed myself. For those who plan to install a shed, do not face the shed door(s) towards on coming rain storms (North West/North East). Your shed will leak, guaranteed!
by
Mar 25, 2024
TUFF SHED-EXPENSIVE FOR WHAT YOU GET
My wife and I had this model installed a few years back. The leveling was not done properly, and the front door sagged after the installation, which they fixed. Now, the door leaks during showers and the inside corners are wet after every shower. Although we are out of warranty, I called Tuff Shed, and they have not responded. Good customer service during and after the sale, but questionable customer service after the warranty runs out. They come with 5 year limited warranty but that depends how they have been installed and their exposure to Texas storms.
by
Nov 22, 2023
Problems started day of installation to today
1. The installers forgot to add the door closing system, installed a set of hinges incorrectly, didn't paint the shutters and did not put the building in level2. Instead of sending installers to fix the above issues they sent a salesperson who did not have the proper tools3. The salesman did not screw the door closing unit into the metal - I was shocked that the screws could be removed with fingers by the repair person4. As a result of all of the above except the paint the door sags to a very obvious level to a point it cannot be fully closed6. After going back and forth with customer service many times for numerous hour, sending emails to someone named Michelle and others, it took MONTHS to get a viable repair person out to our property. The issues have been going on for almost a year7. The repairman came yesterday could only perform a temporary fixes due to we live in CT the weather conditions have turned cold and now we have to wait for the wood to shrink back to its normal form before they come out in the spring to finally fully fix the door system and readjust the hinges and or door closer again. After much research we selected Tuff Sheds. The shed is only as tough as the installers are good and in this case it was a bad situation.
by
Sep 12, 2022
Lifesaver for Tools!
We purchased the 8x8 KR-600. I nearly choked at the $2,000 price, but it was well worth it. Amazing quality! The process from beginning to end was excellent. The customer svc agent at Home Depot checked us out & did a great job of explaining everything and setting up our installation. A Tuff Shed rep kept in contact, providing updates before the installation. The installation crew was efficient and professional. We painted it the color of our house & got the stain-resistant floor. See pics.
by
- Recommended
Mar 13, 2021
Music Studio in Garden
The technique was great! Neat and cleaned up. Good value
by
- Recommended
Sep 16, 2020
If you have the time and help, you should build your own shed. I don't and opted for Tuffshed. Th...
If you have the time and help, you should build your own shed. I don't and opted for Tuffshed. The price is hefty for a small 8x10 shed but the reviews are great; so I obliged to spend. The ordering process was slow, perhaps due to to Covid19 but install crew came on time and finished the work midday. I did not have a chance to look over their shoulder. However, I felt the workmanship was subpar. Nails were driven with non sense of direction. Floor was installed poorly so the sidings are not flush and there are few more. While the door and hardware are decent, lumbers used in construction are of serious bad quality. I am still waiting to hear from Tuffshed customer service.
by
12 found this review helpful
Sep 9, 2020
This shed is built to last !
I would recommend Tough shed from Home Depot ! I am enjoying moving a lot out of my garage This 8x10 holds more than i thought . Highly recommend
by
- Recommended
Jun 8, 2020
Great Shed!
Very happy with my purchase. Great quality. Very sturdy. The guys that put it together did a wondeful job. Not one exposed nail! Solid build. Communication was top notch. Couldnt be happier
by
- Recommended
7 found this review helpful
Jun 1, 2020
Very well built shed. Installers where professional and courteous. In my opinion you can’t beat t...
Very well built shed. Installers where professional and courteous. In my opinion you can’t beat the price for such a well made shed!!
by
- Verified Purchase
- Recommended
6 found this review helpful
Mar 28, 2020
SR-600
I love my shed it’s perfect to clear items from the garage, I’m able to park my car inside now, and not have gasoline smell, I store all my garden tools and supplies and some of my projects truck parts, my brother and I painted, the whole structure feels solid and the installation was quick, I’ll definitely recommend this product.
by
- Recommended
4 found this review helpful
Dec 19, 2019
Purchased my first home last December 2018 and since then Ive been on the search for a new shed. ...
Purchased my first home last December 2018 and since then Ive been on the search for a new shed. If I could put TuffShed products in 2 words it will have to be "High Quality!" Also the installer was very professional and personable. P.S Home Depot is like and adult candy store!!
by
- Verified Purchase
- Recommended
5 found this review helpful
Jul 9, 2019
Installed perfectly without problem
Installed perfectly without problem
by
- Verified Purchase
- Recommended
3 found this review helpful
Aug 9, 2024
Shed very sturdy and proud of their work.
Guys showed up on time, started immediately and did not stop until finished. They were very detailed. Did touch up paint and cleaned up afterwards. Very sturdy shed. Last for 15 plus years. Excellent job.
by
- Recommended
Jun 5, 2024
Got it yesterday. Very high quality.
I bought it off the tuff shed website. I researched them hard as to quality and price. I went withthe slightly higher quality premier ranch. The installer did an excellent job. It was delivered in precut pieces which was necessary because of limited access to my backyard. He very carefully leveled it. The one I got had the steel structure platform which sits on cinder blocks. I purchase the double door and aluminum ramps because it’s higher off the ground than I anticipated, although, with ramps, not too high. I also bought the upgraded flooring which is very nice. I think a lot of owner satisfaction depends on your installer and my guy was excellent. If possible, try and be there during the install. Not gawking but periodically checking on progress. I would also note that the company has regular promotions.Mine included half off on addons. Bottom line: not cheap but a superior product.If you’re thinking of a shed, based on my research, you’ll get what you pay for and the cheaper ones are cheaper for a reason.My only con on the project was that the cleanup was just ok. Nothing serious. The only thing took them about 8 hours with no breaks.
by
- Recommended
May 13, 2021
Overall Not Impressed
Sadly, I can't even leave the review I wanted to leave. Home Depot won't approve an actual review of the whole process. I am only allowed to review the shed, yet, a lot more goes into buying this shed and people should no what kind of issues to expect. I can't recommend this shed or tuff shed, or home depot for a shed. I should have spent a little more and got a shed from a local business. That's my fault.
by
4 found this review helpful
Mar 2, 2021
Very Happy
I ordered my shed at Special Services and as always the staff were helpful, friendly, and knowledgeable. The shed came a week earlier than I expected. The people at Tuff Shed kept me up to date with everything. The workmen arrived on time and very polite and professional. They erected the shed and left the site clean and tidy. I am very pleased with the quality of work, the quality of the materials, and the way in which Tuff Shed conducted business. I will be buying another shed soon.
by
- Recommended
Oct 15, 2020
customer service is atrocious.had to wait over 2 months for installation I found out after I put ...
customer service is atrocious.had to wait over 2 months for installation I found out after I put my money down!!!Buyer beware if you think you will get timely service.
by
6 found this review helpful
Sep 22, 2020
Assembled quickly and seems good quality. Crew was good. They had to carry the shed about 200 fe...
Assembled quickly and seems good quality. Crew was good. They had to carry the shed about 200 feet and uphill to the back of my property and had no issues. Comes in color shown above, so I repainted grey with white trim. I added two windows easily with no issues between the 16 inch spaced studs (TAFCO WINDOWS - 14 in. x 27 in. Mobile Home Single Hung Aluminum Window - White),
by
- Recommended
1 found this review helpful
Jun 17, 2020
Bigger than expected. We love our new shed. ...
Bigger than expected. We love our new shed. Fast delivery and setup.
by
- Verified Purchase
2 found this review helpful
Jun 16, 2020
Installed, no problems. A+....
Installed, no problems. A+.
by
- Verified Purchase
2 found this review helpful
Jun 16, 2020
Overall excellent work....
Overall excellent work.
by
- Verified Purchase
1 found this review helpful
Jun 16, 2020
Very professional installation, very efficient nice job....
Very professional installation, very efficient nice job.
by
- Verified Purchase
1 found this review helpful
Jun 16, 2020
Very profesdional installation....
Very profesdional installation.
by
- Verified Purchase
1 found this review helpful
Jun 15, 2020
Installer very polite and did a beautiful job. Thank you. It is great looking and we are delighted.
Installer very polite and did a beautiful job. Thank you. It is great looking and we are delighted.
by
- Verified Purchase
- Recommended
Jun 9, 2020
The shed seems very sturdy. The installers were professional as...
The shed seems very sturdy. The installers were professional as well.
by
- Verified Purchase
Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
- Verified Purchase
Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
- Verified Purchase
Jun 3, 2020
I was thinking about building a shed and after pricing...
I was thinking about building a shed and after pricing everything. It was only a little more to get a professionally installed quality shed.
by
- Verified Purchase
1 found this review helpful
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
- Verified Purchase
Jun 3, 2020
The shed is great and the installers were great!...
The shed is great and the installers were great!
by
- Verified Purchase
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